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Developers · Status

Status and incidents: the right channel, the right information.

During an incident, your team needs clear, dated information sent to the right people. Real-time service status is communicated by Aive support, according to the terms of your contract.

Security & trustContact Aive support
Last verified · 26 September 2026

Where can I check Aive service status?

Real-time service status is communicated by Aive support and according to the terms set in your contract: named contacts, notification channels and service commitments. This site does not publish real-time status. If an API behaviour looks wrong, contact support with the time, the operation involved and the responses you received.

Incident
An interruption or degradation of a service that affects normal use.
SLA
A service level agreement. For Aive, it is defined in the contract; no values are published here.
Incident process

From report to post-incident review.

  1. 01
    ReportAn incident is detected by Aive or reported by a customer through support.
  2. 02
    AssessThe team assesses what is affected: services, features, workspaces.
  3. 03
    InformContacts named in the contract are informed by support, with the known status and the next planned update.
  4. 04
    ResolveService is restored, then the resolution is confirmed to the contacts concerned.
  5. 05
    DocumentA post-incident review is shared according to the terms of the contract.
Your references

Three channels, three purposes.

Aive support

The entry point to report abnormal behaviour and follow an ongoing incident.

Contact support

Contractual commitments

Availability, response times and contacts are defined in your Enterprise contract.

Trust Center

Compliance statuses and security resources published by Aive, with their scope.

Visit the Trust Center
Reporting well

What to send to support.

  • Date and time of the issue, with time zone
  • The operation involved, as named in the public documentation
  • Response codes and error messages received
  • Any request or event identifiers available
  • Observed impact on your integration

What this page does not provide.

  • Real-time service status: it is communicated by Aive support and according to your contract.
  • Availability, response-time or resolution values: they are defined in the contract.
  • A public incident history.
Frequently asked questions

Questions about service status.

Is there a public status page?

This site does not publish real-time status. Service status is communicated by Aive support and according to the terms set in your contract.

What are the availability commitments?

They are defined in your Enterprise contract, together with the associated support level. No values are published on this site.

My webhook has stopped receiving anything. Is this an incident?

First check your log and that your receiving address is reachable. If the issue persists, contact support with the time, the operation and the identifiers involved.

Unsure about the service? Support will answer.

Contact Aive supportVisit the Trust Center